{"id":2145,"date":"2020-04-23T07:36:52","date_gmt":"2020-04-23T07:36:52","guid":{"rendered":"https:\/\/eu.individuelcosmetics.com\/?page_id=2145"},"modified":"2021-10-04T16:18:10","modified_gmt":"2021-10-04T14:18:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/eu.individuelcosmetics.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ – WHAT OUR CUSTOMERS USUALLY ASK<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I know which capsule is right for my skin?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

2 options:<\/p>

You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis<\/p>

OR<\/p>

Click on the link for self-diagnosis<\/a> to choose the right individual packages<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment faire fonctionner l'appareil ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Voici quelques liens pour les tutoriels :<\/p>

connexion \u00e9lectrique<\/a>Allumer\/\u00e9teindre les boutons de l'appareil<\/a>\u00a0\u00a0 \u00a0 \u00a0<\/p>

Connecter la t\u00eate de la technologie \u00e0 la capsule<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment commander des capsules ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
  1. Choose one of the packages offered according to the problem and solution for your skin<\/li>
  2. Choisissez l'une des 4 pistes d'abonnement.<\/li>
  3. Cliquez sur la piste souhait\u00e9e, entrez-la dans le panier et effectuez l'achat<\/li>
  4. the package will be sent to your home.<\/li><\/ol>

    Inside you will find the capsules plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment souscrire \u00e0 la garantie de l'appareil ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Click here<\/a><\/p>

    In addition – after completing this form for two years warranty, you will automatically receive a third-year warranty as benefit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLa capsule est-elle st\u00e9rile ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Definitely!<\/strong> Individuel capsules are completely sterile and under the strictest conditions. We put our customer’s safety a first priority and therefore investing our maximum effort and attention on this issue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelqu'un d'autre peut-il utiliser l'appareil ou la t\u00eate technologique\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Quant \u00e0 l'appareil et \u00e0 la t\u00eate technologique : <\/strong>One of the advantages of the Individuel Pro device \u2013 is that since the device – and the Technology heads are completely separate from each other (and from the capsule), there is no problem that more than one person will use them both.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelqu'un d'autre peut-il utiliser la m\u00eame capsule ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    NON. Une fois ouvert, il est r\u00e9serv\u00e9 \u00e0 un usage personnel. Une capsule est \u00e0 usage unique.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je utiliser les capsules avec plus de produits ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Tout \u00e0 fait possible d'utiliser cet appareil ensemble et s\u00e9par\u00e9ment avec d'autres appareils et produits d'entretien<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEst-il possible d'acheter un autre forfait de soins en plus de celui que j'ai achet\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Absolutely<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I already have a package and I want to purchase a single capsule?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Simply click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue se passe-t-il si l'appareil fonctionne mal ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If it’s possible for you to reach the point of purchase, you will receive an exchange device.If not,Please contact our customer service via formulaire de contact<\/a> or by email info@individuelcosmetics.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPolitique d'annulation, retours et remboursements<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Please visit the following\u00a0 links:<\/p>

    Politique de retour et d'\u00e9change<\/a><\/p>

    Termes et conditions<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    FAQ – WHAT OUR CUSTOMERS USUALLY ASK How do I know which capsule is right for my skin? 2 options: You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis OR Click on the link for self-diagnosis to choose the right individual packages […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[]},"yoast_head":"\nFAQ - Individuel Cosmetique<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Individuel Cosmetique\" \/>\n<meta property=\"og:description\" content=\"FAQ – WHAT OUR CUSTOMERS USUALLY ASK How do I know which capsule is right for my skin? 2 options: You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis OR Click on the link for self-diagnosis to choose the right individual packages […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eu.individuelcosmetics.com\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Individuel Cosmetique\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-04T14:18:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eu.individuelcosmetics.com\/faq\/\",\"url\":\"https:\/\/eu.individuelcosmetics.com\/faq\/\",\"name\":\"FAQ - Individuel Cosmetique\",\"isPartOf\":{\"@id\":\"https:\/\/eu.individuelcosmetics.com\/#website\"},\"datePublished\":\"2020-04-23T07:36:52+00:00\",\"dateModified\":\"2021-10-04T14:18:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/eu.individuelcosmetics.com\/faq\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eu.individuelcosmetics.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/eu.individuelcosmetics.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/eu.individuelcosmetics.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eu.individuelcosmetics.com\/#website\",\"url\":\"https:\/\/eu.individuelcosmetics.com\/\",\"name\":\"Individuel Cosmetique\",\"description\":\"Tailor Made Beauty\",\"publisher\":{\"@id\":\"https:\/\/eu.individuelcosmetics.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/eu.individuelcosmetics.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/eu.individuelcosmetics.com\/#organization\",\"name\":\"Individuel Cosmetique\",\"url\":\"https:\/\/eu.individuelcosmetics.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/eu.individuelcosmetics.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/eu.individuelcosmetics.com\/wp-content\/uploads\/2021\/09\/indilogo.png\",\"contentUrl\":\"https:\/\/eu.individuelcosmetics.com\/wp-content\/uploads\/2021\/09\/indilogo.png\",\"width\":175,\"height\":68,\"caption\":\"Individuel Cosmetique\"},\"image\":{\"@id\":\"https:\/\/eu.individuelcosmetics.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Individuel Cosmetique","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"FAQ - Individuel Cosmetique","og_description":"FAQ – WHAT OUR CUSTOMERS USUALLY ASK How do I know which capsule is right for my skin? 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