{"id":2149,"date":"2020-04-23T07:38:20","date_gmt":"2020-04-23T07:38:20","guid":{"rendered":"https:\/\/eu.individuelcosmetics.com\/?page_id=2149"},"modified":"2020-08-22T15:47:19","modified_gmt":"2020-08-22T15:47:19","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/eu.individuelcosmetics.com\/fr\/return-exchange-policy\/","title":{"rendered":"Return &#038; Exchange policy"},"content":{"rendered":"<p>1.If for any reason you are not completely satisfied with your Individuel purchase, simply return the unused product, not later than 14 days after purchasing. Please return\/ship it closed in its original packaging to one of our <a href=\"https:\/\/eu.individuelcosmetics.com\/fr\/contact\/\">service centres<\/a>.<\/p>\n<p>We will be happy to exchange the unused product for a more suitable item. Please note that the costumer will be charged if there is any price difference.<\/p>\n<p>Le client sera factur\u00e9 pour l&#039;exp\u00e9dition de retour et les taxes dans votre pays.<\/p>\n<p>&nbsp;<\/p>\n<p>2.The Statutory Right of Revocation of The Customer<\/p>\n<p>Le Fournisseur attire l&#039;attention du Client sur les dispositions ci-apr\u00e8s des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente relatives au droit de r\u00e9tractation l\u00e9gal dont disposent les consommateurs.<\/p>\n<p>2.1 Right of Revocation<\/p>\n<p>Lorsque vous achetez des produits et que vous \u00eates un consommateur, vous disposez d&#039;un droit l\u00e9gal de r\u00e9tractation. Si vous achetez les capsules pour votre activit\u00e9 commerciale ou votre travail ind\u00e9pendant en tant qu&#039;entrepreneur, vous n&#039;avez aucun droit l\u00e9gal de r\u00e9tractation.<\/p>\n<p>La premi\u00e8re chose que vous devez savoir est que si vous d\u00e9cidez de retourner des produits, vous pouvez utiliser l&#039;\u00e9tiquette d&#039;exp\u00e9dition de retour jointe \u00e0 votre commande. Si vous avez besoin d&#039;une nouvelle \u00e9tiquette d&#039;exp\u00e9dition de retour, vous pouvez contacter le service client pour en demander une (coordonn\u00e9es ci-dessous). Veuillez nous aider \u00e0 \u00e9viter des co\u00fbts inutiles en utilisant toujours l&#039;\u00e9tiquette d&#039;exp\u00e9dition de retour lors du retour de produits.<\/p>\n<p>Vous avez le droit de r\u00e9silier ce contrat dans un d\u00e9lai de quatorze jours sans indication de motif. Le d\u00e9lai de r\u00e9tractation est de quatorze jours \u00e0 compter de la date \u00e0 laquelle vous, ou un tiers d\u00e9sign\u00e9 par vous \u00e0 cet effet, qui n&#039;est pas l&#039;exp\u00e9diteur, prenez possession de la premi\u00e8re marchandise. Afin d&#039;exercer votre droit de r\u00e9tractation, vous \u00eates tenu de nous informer de votre d\u00e9cision de r\u00e9silier le pr\u00e9sent contrat en nous adressant une d\u00e9claration sans \u00e9quivoque (par exemple par une lettre envoy\u00e9e par la poste, un appel t\u00e9l\u00e9phonique et un message \u00e9lectronique). Vous pouvez, mais ne devez pas, utiliser le mod\u00e8le de formulaire de r\u00e9vocation fourni ci-dessous \u00e0 cet effet. (Vous pouvez le joindre \u00e0 un e-mail et le compl\u00e9ter avec vos donn\u00e9es personnelles, ou nous l&#039;envoyer sous forme de lettre apr\u00e8s l&#039;avoir imprim\u00e9 et compl\u00e9t\u00e9).<\/p>\n<p>2.2 Consequences of the Right of Revocation<\/p>\n<p>Dans le cas o\u00f9 vous r\u00e9siliez ce contrat, nous sommes tenus de vous rembourser tous les paiements que nous avons re\u00e7us, y compris les frais de livraison (\u00e0 l&#039;exception des frais suppl\u00e9mentaires encourus du fait que vous avez choisi un mode de livraison diff\u00e9rent de celui standard raisonnablement exp\u00e9dition tarif\u00e9e que nous avons propos\u00e9e), imm\u00e9diatement et au plus tard dans les quatorze jours \u00e0 compter de la date \u00e0 laquelle nous avons re\u00e7u la notification de votre r\u00e9tractation telle que mentionn\u00e9e ci-dessus. \u00c0 moins que les deux parties n&#039;aient express\u00e9ment convenu d&#039;une proc\u00e9dure diff\u00e9rente, nous utilisons le m\u00eame mode de paiement pour effectuer ce remboursement de paiement que celui que vous avez utilis\u00e9 pour la transaction d&#039;origine. En aucun cas, nous ne vous facturerons des frais pour un tel remboursement de paiement. Nous serons en droit de refuser d&#039;effectuer le remboursement du paiement jusqu&#039;\u00e0 ce que nous recevions la possession des marchandises, ou jusqu&#039;\u00e0 ce que vous fournissiez la preuve du retour des marchandises, la date la plus proche de ces deux options.<\/p>\n<p>You are required to return, render, or to turn over, the goods forthwith, and in any event not later than within fourteen days from the date on which you inform us about the termination of this contract. The deadline is kept if you send the goods before the expiry date of the aforementioned deadline. We will carry the costs of the refund of goods, if you requested in advance to <a href=\"mailto:info@individuelcosmetics.com\">info@individuelcosmetics.com<\/a> a return label and used it.<\/p>\n<p>Vous n&#039;\u00eates responsable d&#039;une \u00e9ventuelle perte de valeur du produit que dans le cas o\u00f9 une telle perte peut \u00eatre attribu\u00e9e, par la mise en \u0153uvre d&#039;un test de ses caract\u00e9ristiques, caract\u00e9ristiques et mode de fonctionnement, \u00e0 une manipulation inutile de ces marchandises.<\/p>\n<p>2.3 Exceptions to the Right of Revocation<\/p>\n<p>Le droit de r\u00e9tractation ne s&#039;applique pas aux contrats concernant la livraison de marchandises, qui ne conviennent pas \u00e0 une livraison de retour, ou qui peuvent se d\u00e9t\u00e9riorer rapidement en raison de leurs caract\u00e9ristiques Cela s&#039;applique, par exemple, \u00e0 d\u00e9j\u00e0 <strong>utilis\u00e9 <\/strong>ou pour <strong>produits cosm\u00e9tiques impuret\u00e9s, surtout s&#039;ils sont ouverts.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>3.Contract Period, Termination and Contract Extension<\/p>\n<p>En cas d&#039;offres variables avec des p\u00e9riodes fixes, le contrat se termine \u00e0 l&#039;expiration de la p\u00e9riode convenue d&#039;un commun accord, ou \u00e0 la fin de la derni\u00e8re livraison. Un avis s\u00e9par\u00e9 de r\u00e9siliation du contrat n&#039;est pas requis.<\/p>\n<p>&nbsp;<\/p>\n<p>Individuel Geneve by P&amp;O PRO PTE. LTD specializes in the cosmetics field providing skin care solutions, sales cosmetics products. Individuel Pro skin massager device Line of products: Individuel Pro cosmetic capsules, Individuel PRO Advance, Individuel Boutique Line.<\/p>\n<p>Toute question juridique en rapport avec la soci\u00e9t\u00e9 est soumise au droit suisse. Les tribunaux suisses seront seuls comp\u00e9tents pour tout litige en relation avec la soci\u00e9t\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Head office<\/strong>:<\/p>\n<p>Individuel Gen\u00e8ve<\/p>\n<p>Rue d&#039;Italie 11, 1204 Gen\u00e8ve,<\/p>\n<p>la Suisse<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Costumer service:<\/strong><\/p>\n<p>0800 343 343<\/p>\n<p>0041 22 810 86 78<\/p>","protected":false},"excerpt":{"rendered":"<p>1.If for any reason you are not completely satisfied with your Individuel purchase, simply return the unused product, not later than 14 days after purchasing. Please return\/ship it closed in its original packaging to one of our service centres. We will be happy to exchange the unused product for a more suitable item. Please note [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; Exchange policy - Individuel Cosmetique<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Exchange policy - Individuel Cosmetique\" \/>\n<meta property=\"og:description\" content=\"1.If for any reason you are not completely satisfied with your Individuel purchase, simply return the unused product, not later than 14 days after purchasing. Please return\/ship it closed in its original packaging to one of our service centres. 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