Return & Exchange policy

1.If for any reason you are not completely satisfied with your Individuel purchase, simply return the unused product, not later than 14 days after purchasing. Please return/ship it closed in its original packaging to one of our service centres.

We will be happy to exchange the unused product for a more suitable item. Please note that the costumer will be charged if there is any price difference.

Costumer will be charges for return shipment & tax charges at your country.

 

2.The Statutory Right of Revocation of The Customer

The Supplier hereby draws the Customer’s attention to the provisions hereinafter of these General Business Terms and Conditions on the legal right of revocation available to consumers.

2.1 Right of Revocation

When you purchase products and you are a consumer, you have a statutory right of revocation. If you buy the capsules for your commercial activity or self-employment as a contractor, you have no statutory right of revocation.

The first thing you should know is that if you decide to return products, you can use the return shipping label enclosed with your order. If you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning products.

You are entitled to revocate from this contract within fourteen days without stating any reasons. The deadline for revocation is fourteen days from the date in which you, or a third party appointed by you to that effect, which is not the shipper, take possession of the first goods. In order to exercise your right of revocation, you are required to inform us about your decision to rescind this contract by issuing an unequivocal statement to us (e.g. through a letter sent through the postal service, a phone call and an electronic mail message). You may, but must not, use the sample revocation form provided below to that effect. (You may attach it to an e-mail message and complete it with your personal data, or send it to us as a letter after having printed and completed it).

2.2 Consequences of the Right of Revocation

In the event that you terminate this contract, we are required to refund to you all the payments we received, inclusive of delivery costs (with the exception of additional costs that were incurred from the fact that you chose a different delivery method than the standard reasonably priced shipment we offered), forthwith and not later than within fourteen days from the date on which we received the notification of your withdrawal as mentioned above. Unless both parties agreed expressively on a different procedure, we use the same payment method to perform such payment refund that you used for the original transaction. Under no circumstances will we charge you with fees for such a refund of payment. We will be entitled to refuse to make the payment refund until we receive possession of the goods, or until you provide proof about having returned the goods, the earlier date of these two options.

You are required to return, render, or to turn over, the goods forthwith, and in any event not later than within fourteen days from the date on which you inform us about the termination of this contract. The deadline is kept if you send the goods before the expiry date of the aforementioned deadline. We will carry the costs of the refund of goods, if you requested in advance to [email protected] a return label and used it.

You are only responsible for a possible loss of value of the product in the event that such loss can be traced back, by implementing a test of its characteristics, features and method of operation, to an unnecessary handling of such goods.

2.3 Exceptions to the Right of Revocation

The right of withdrawal does not apply to contracts about the delivery of goods, which are not suitable for a return delivery, or which can deteriorate rapidly due to their characteristics This applies, for example, to already used or to impurified cosmetic products, especially if they are opened.

 

3.Contract Period, Termination and Contract Extension

In instances of varying offers with fixed periods, the contract ends upon expiry of the mutually agreed period, or upon the completion of the last delivery. A separate notice of termination of contract is not required.

 

Individuel Geneve by P&O PRO PTE. LTD specializes in the cosmetics field providing skin care solutions, sales cosmetics products. Individuel Pro skin massager device Line of products: Individuel Pro cosmetic capsules, Individuel PRO Advance, Individuel Boutique Line.

Any legal matter in connection with the company shall be subject to Swiss Law. The Swiss courts shall have sole jurisdiction for any disputes in connection with the company.

 

Head office:

Individuel Geneve

Rue d Italie 11, 1204 Genève,

Switzerland

 

Costumer service:

0800 343 343

0041 22 810 86 78